Q: How to order your products?

A: We accept paypal and online credit card payment, Western Union,Wire transfer to order, just click the "add to cart" button on the product page you want to buy and follow the ckeckout process, at the last step enter your credit card info on the secure payment page and you're done. Your order is backed with our 12 days money back guarantee so it's 100% secure to shop on our site.

Q: Do you offer free shipping?

A: Yes, All we want to say is that , Uggs Online Shop is just open to all over the world . so we just keep one world one price . the shipping fee is free .

Q: How many days can I expect to receive my goods?

A: Shipping takes 6-16 business days anywhere in the world. We will provide you with a tracking number within 2-3 days of your order so you can track the progress of your shipment online. Please be advised there is a delay of up to 5 days before the shipping company updates the information on their website. If you are away from home at the time of delivery, a notice will be left on the door, and the package will be available for pickup at your nearest post office.

Q: What's your return policy?

A: Please refer to our return policy here

Q: Do you offer phone support?

A: Sorry right now we don't offer phone support, but we're quite responsive to email, please contact us by email at, usually email will get replied within one business day.

Q: How can I return my shoe(s) for a refund or exchange?

A: To have a return request processed you will simply need to send us an email with the details of your order and the products you would like to return. In order for us to process a replacement or refund you will have to return the products you received at your own expense and provide us with a tracking number for the return package. There is no restocking fee.

Q: How does your shipping guarantee work?

A: Our free shipping is express 6-16 days and is guaranteed delivery. It is guaranteed to clear customs and guaranteed delivery right to your home. We will not be held responsible for any import tax charged on your package; but can assure you that 99% of our customers receive their shipment with no absolutely no hassles from customs. This is because we avoid such charges by shipping all our bags marked as low value and specially wrapped. In the rare event of seizure we will reship once at our expense.

Q: What payment methods do you accept?

A: We accept Payapl.Visa, MasterCard. We use PayEasy secure payment gateway, your order is secure and safe.

Q: Can I have my order shipped to a P.O Box?

A: No, unfortunately not. Since we deliver by courier to your door, upon receipt of the product an adult must be available to sign for the package, so we can't ship to P.O Boxes.

Q: How long will it take for my order to be processed?

A: Most of the orders are processed and shipped within 2-5 days. However there could be delay if error happens.

Q: What if I need to change my order?

A: There is no problem to change your order before it ships. Please email us as soon as possible at

Q: What can I do if my order was not approved?

A: There are a number of reasons why your order may not have been approved. The most common reason is that your credit card failed to pass the fraud detection test. You can try to replace your order and finish payment, or you can contact us by email at to complete your order.

How long will it take to receive my order?

On average, it takes 2 business day for order to get process and any other 5-9 business days to receive your order. Some items will arrive soon and some may arrive a little later. Please be patient. Please note that business days do not include Saturday, Sunday, and regulatory holidays.

Do I send the payment in first or pay with COD?

We do not accept COD's your order will not be processed until we receive your payment.

How do I return an item?

Please contact us to request a return form. Customer is responsible for shipping charges back to our facilities in an event of a return or an exchange